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Help Desk and Frequently Asked Questions
| | EXPRESS Line: ships in 24 hours, M-F only - any orders placed after December 14 will require rush shipping
Personalized Pottery: must be ordered by November 15, 2010 for Christmas delivery
Glass Ornaments: will ship within 1 week - any orders placed after December 14 will require rush shipping
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| | At the present time, we accept all major credit cards. We use software that encrypts all the information you send to us. We keep all the information you send to us private, and we don't sell it. Our security measures continue even after you've placed your order. We start by quickly removing your credit card information from the order documentation. We then process your credit card on a highly secure internal system, inaccessible via the Internet. |
| | If for any reason you are not happy with your purchase, please contact us immediately for assistance. |
| | The information you give us is for our secure database and is not given out, sold or bargained for by anyone else. The information is only used for our records, to better serve you. |
| | Each piece is hand made and hand painted so please treat it with care. Our pottery is food safe. It may be placed in the dish washer. It is microwave safe on low heat for short re-heating time. Do not use our pottery in the oven. |
| Why is my shopping cart still empty after I add an item? | Back to top |
| | To purchase items on our website, you must have cookies enabled in your browser in order to use the shopping cart. We use cookies to store very basic information on your machine. Cookies are small bits of information that are written to your hard disk. These pieces of information can contain anything from a login name and password, dates, preferences, or visited pages. The cookies placed on your machine are used soley to protect the integrity of your shopping cart. |
| | It is on our site! We use software that encrypts your private information. Your encrypted data is then sent to us through a Secure Socket Layer (SSL) security protocol. This protocol is the industry standard for internet security. All information you send to us is private. We don't sell, trade or give it away to any outside sources. |
| How do I care for Coton Colors Pottery Pillows, Aprons and Cotton Clothing? | Back to top |
| | These items are safe to wash in the washing machine. Line drying is preferred but you can safely dry the item in the dryer on a low heat setting. Never use bleach or oxi-clean products. |
| | You may change how we personalize at no additional charge. ie: Change Grandmother to Nana or Granny, Home or House, Famous BBQ or Fish Fry, etc. You may use more or less names or words depending on the piece or who you are giving it to. Don't worry, we will fill up with pattern when less personalization is needed. |
| | We have thousands of Coton Colors Pottery dealers all over the United States. Please e-mail or call us and we are happy to direct you to a dealer where you can see & touch Coton Colors Pottery products and let you work with experienced dealers who know all about our products. |
| | We are not able to accept cancellations on orders that have already been put into production. Notify us immediately if you need to cancel and we will check right away to see where it is in production. If it has not been started, we are happy to cancel your order and provide you with a refund. |
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